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:Contact usAre the prices of goods in the online store different from the physical store?
The prices listed on our store's website are valid only for orders and reservations placed via our website. In a physical store, the prices of some products may differ from those presented on the website www.zabawki-modele.pl. In the case of an order or reservation (placed via our website) for collection in store, the applicable price for the product is that shown in the online store (even if the value of the same product in the physical store where you make the purchase is higher). All prices presented for products on the website of our online store www.zabawki-modele.pl are gross prices.
The courier is late with my parcel.
If the courier delivering your order is late, we encourage you to contact the courier company directly. The goods are delivered via the DHL courier company, Poczta Polska or to InPost parcel lockers. The information necessary to track the status of the order can be found in the e-mail confirming the shipment of the package from our warehouse. After entering the consignment note number on the carrier's website, you will know the exact transportation status of your order. If there is no information, please contact us directly by calling 691 381 149 (charge per minute according to your operator's tariff).
Do we ship abroad?
Transport of goods ordered through our online store - www.zabawki-modele.pl takes place both within Poland and to most countries of the world.
What are acceptable forms of payment in a physical store?
In the physical store, we accept payment methods: cash, payment card, BLIK, traditional transfer.
What are the acceptable forms of payment in the online store?
In the online store we accept payment methods: Cash on delivery, Online installments, traditional transfer, quick transfer, BLIK, etc.
How do I find the product I am interested in?
The goods available in the online store are divided into categories (e.g. RC). The list of categories is available at the top of the page. To make it easier to find products in our online store, the following applies:
How can I check the status of my order?
You can check the status of your order by logging in to your Customer Account in the "tab name" tab. You can also verify by phone by calling 691 381 149.
Complaints
What are the legal grounds for complaints?
When submitting a complaint, the customer can choose: guarantee, warranty (until January 1, 2023), non-conformity of the goods with the contract (from January 1, 2023).
What does the warranty claim procedure look like?
Under the warranty, the manufacturer or distributor is liable. Information on the complaint procedure is included in the warranty statement.
What is the complaint procedure in case of non-conformity of goods with the contract?
The seller is responsible for non-compliance of the goods with the contract. The consumer may request replacement of the goods with ones free from defects, repairs and, in some cases, withdrawal from the contract.
How can I make a complaint?
Complaints can be submitted: via the contact form, in a stationary store, or by sending the goods to the store's address with a description of the defect and proof of purchase attached.
What are the opening hours of the stationary store?
Opening hours of the stationary store: Mon.-Sat. 10:00 - 22:00, Sun. 10:00 - 20:00. Address: Al. Jerozolimskie 179, 02-222 Warszawa.
Can I return goods purchased in a physical store?
Returns are possible in accordance with the store regulations. Some goods, e.g. without original packaging, used or made to order, may be excluded from return.
Do you run modeling events?
Yes, details about modeling events can be found in the inspiration section of our website.